How to book and stay

How to book a room at Hakuba Bears Lodge

Best Rate Guaranteed

We guarantee that the rates offered on our official website are the “lowest” available.

  • 1

    Please find and select your room from the rooms introduction page. You can view the available rooms by selecting “Book Now” and inputting the dates and number of guests .

  • 2

    Select a room, input your dates and number of guests, and click on “Book”.

  • 3

    Enter guest details.

  • 4

    Please check the total price, and proceed to your deposit payment for the booking. Please note that your booking will not be secured until your deposit payment is made. (for green season bookings, deposit payment is not required, your booking will be secured with the registration of your credit card details.)

  • 5

    You will receive a booking confirmation email from our system. If you do not receive this email, please contact us.

  • 6

    Our staff will be in contact with you via e-mail about your stay to offer information about the check-in procedure, and our staff’s recommended activities/programs and local information. Let us know what we can help you with to maximize your holiday experience in Hakuba.

How to stay in Hakuba Bears Lodge

Check-in: 15:00pm〜

Please inform us with your arrival plans at the latest by noon (12:00pm) on the day before your arrival.

If you are not coming by car, please us know. We offer complementary pick up service from the Hakuba Train Station or the Happo Bus Terminal (If you need pick up from a different place in Hakuba, please try asking us.). Please check out the details below.

※If you are arriving after our operating hours (20:00pm), please inquire.

Your steps for check-in

  1. We will meet you at the lodge check-in counter or the pick up location for check-in at your informed arrival time.
  2. We will be collecting all the balance payments either in cash or credit card (5% surcharge).
  3. We will be asking you to fill out the following check-in document:
    ●Check-in registration form
    We are required by the Japanese law to collect guest information including the name, occupation and home address of everyone staying at the lodge.
    You can download this file and fill this out before your arrival and bring it with you to save you time at check-in. ※For those that do not have an address in Japan, we will also need to collect the nationality and the passport number. We will be needing your passport photos too, so please have them ready with you at check-in for us to take a photo or send them to us by email.
  4. We will be giving you the keys to your room.
  5. We will be offering useful information about Hakuba, and will be giving you a quick guide through the lodge.

This is it for your check-in, and you are ready to GO!!! Please make yourselves at home, and enjoy your times with your family and friends!!!!!

Check out: 〜10:00am

Please inform us with your check-out time at the latest by noon (12:00pm) on the day before your departure.

We offer complementary drop off service to the Hakuba Train Station or the Happo Bus Terminal too, so if you are not here by car, please check out the details below.

※If you are departing before our operating hours (before 8:00am), please inquire.

Contact details during your stay

Please give us a call (+81261850735 or +818075575341) or ask for help at the check-in counter.
Or e-mail us at bearslodge@thebearsjapan.com

Operating hours are from 8:00am – 20:00pm.

Complimentary pick up/drop off service

For customers that are not coming by car, we offer complementary pick up service from the Hakuba Train Station or the Happo Bus Terminal. (If you need pick up from a different place in Hakuba, please try asking us.)
Just let us know
 – which bus or train you will be taking
 – the number of guests arriving at that time
 – the amount of luggage you have with you
and our staff will meet you to take you to the lodge for check-in.

Complimentary drop-off service to the Hakuba Train Station or the Happo Bus Terminal is offered at check-out too.

However, please note that this will be offered on a first-come first-served basis and this needs to be arranged at the latest by noon (12:00pm) on the day before your arrival or departure. Also, this service is offered at check-in/check-out only during our check-in/check-out hours (15:00-20:00pm/8:00-10:00am), and it will be only one pick up/drop off per booking, plus we may have to do several runs per check-in/check-out depending on the number of guests and the amount of luggage you have.

Luggage transfer

You can send your luggage via the “TA-Q-BIN” service in Japan. Please refer to the below for details.
http://www.global-yamato.com/en/hands-free-travel/
Please send your luggage to the lodge.

Lodge Address

Hakuba Bears Lodge
3020-626 Hokujo, Hakuba-mura, Kitaazumi-gun
Nagano-ken 399-9301, Japan
Tel 0261-85-0735

Additional information necessary on the waybill

Please make sure you clearly write in the following information on the waybill in the “comments” area.

  • Check-in date
  • Guest name (Booking name）
  • Number of luggage in total that you have sent to us (e.g. If you have 3 bags, please write “ 1 / 3 ” on the 1st bag, “ 2 / 3 ” on the 2nd bag, and “ 3 / 3 ” on the 3rd bag.)

Please note that without this information, your luggage maybe mixed up with luggage from other customers.

To your next destination

You can also send your luggage from the lodge either by using the Yamato Transport’s pickup service or by taking them to the Yamato Transport’s office in Hakuba. If you do not have a car, we can offer you a ride to the office, but it needs to be booked at least 24 hours in advance. We cannot send your luggage on your behalf to your next location.

※Please note that the Yamato’s office only takes payments in cash. Also you will be required to buy a plastic cover for your bags (not required for suit cases).

If you have any questions, please contact us from below.