FAQ about the stay

Check-in：15:00〜
Check-out：〜10:00

※Operating hours are from 8:00am – 20:00pm.

Please inquire for early check-ins. We may be able to offer you to check-in early after noon free of charge. For check-ins before noon, there is a charge of 5,000 yen, however it may not be available according to the booking situation.

Please inquire for late check-outs. We may be able to offer you to check-out late until noon free of charge. For check-outs after noon, there is a charge of 5,000 yen, however it may not be available according to the booking situation.

Please refer to this page. For guests coming from overseas, in winter, we recommend you to be served with our assisted check-in offered in English/Japanese, so that we can offer you information about your stay in Hakuba. We offer complementary pick up service from the Hakuba Train Station or the Happo Bus Terminal.

Yes, we offer baby beds and high chairs (portable folded type ones) free of charge on availability. Please note that no linens and beddings are provided on the baby beds, and we need to ask you to bring your own. Also we only have several of each available, so if needed, please let us know as soon as you can.

In winter, it depends on which property you are staying at, but for most of our properties, there is a bus stop for the free ski shuttles in walking distance to get to ski resorts, and you also have easy access to the restaurants, bars and cafes (for the details for each property, please check the property page for more information… there are some properties that we highly recommend you to have a car).
In addition, we offer pick up and drop off service from and to the train station/bus terminal in Hakuba at check-in/out, as well as rides to the supermarkets for grocery shopping during your stay (this is an on demand service that you can book from the day before you want to go), so it is possible to get around in Hakuba without a car. We are also happy to help you arrange taxis but we need at least 24 hours notice for us to make the reservation (after that, please book by yourselves).

However in summer, since there are no shuttles, we strongly recommend you to have a car for your stay.

If you want more flexibility in getting around in winter, a car rental is also recommended and we are happy to arrange one for you at the property.

For more details, please check this page.

We have some pet friendly properties; Kenman House, Bond Chalet (limited to green season), Hanna’s House, Bliss Cottage, Ricky House, Konayuki Cabin and Hakuba Bears Lodge Echoland (limited to green season). Please have a look at the details of each property on the property pages.

Black Bear Properties staff are always here to help you. Please let us know when you need help.

<Hospital>

• Shintani clinic
• Kurita clinic
• Yokozawa clinic
• Municipal Omachi General Hospital