FAQ about booking and payment

From December to March,
100% of paid prepayments refundable when cancelled 30 days prior to arrival date or earlier (Please note that teh booking fee is non-refundable), 0% refundable if cancelled after.

From April to November,
for cancellation after 10 days prior to arrival date, there will be 100% cancellation fee.

We ask our guests to make payments with the following payment schedule and method.

【For winter bookings（Dec 1st – Mar 31st）】
Payments can be made by credit card or bank transfer in your local currency (the currency will be automatically selected by your home address) by a payment system provided by Flywire, or by PayPal.
Payment Schedule：
50% of the total amount is due at time of booking, and the remaining balance is due 30 days prior tp the arrival date.

【For green season bookings（April 1st – Nov 30th）】
Payment can be made by credit card only.
Payment Schedule：
Please register your credit card details at the time of booking, and 10 days prior to the arrival date, the total amount will be charged to the registered card (If your arrival date is within 10 days, we will charge you within a few days of your booking.)