FAQ about access

For customers that are not coming by car, we offer complementary pick up and drop off service from and to the Hakuba Train Station or the Happo Bus Terminal. (If you a coming from or going to a different place in Hakuba, please inquire.)
Just let us know
 – which bus or train you will be taking
 – the number of guests arriving at that time
 – the amount of luggage you have with you
and our staff will meet you to take you to the property for check-in.

However, please note that this will be offered on a first-come first-served basis and this needs to be arranged at the latest by noon (12:00pm) on the day before your arrival or departure. Also, this service is offered at check-in/check-out only during our check-in/check-out hours (15:00-20:00pm/8:00-10:00am), and it will be only one pick up/drop off per booking, plus we may have to do several runs per check-in depending on the number of guests and the amount of luggage you have.

Yes, we recommed you the ”Chuo Taxi Airport Direct”. Please refer this page for the details of their service (from Haneda airport, it will be a shared van service, and from Narita airport, it will be a private charter). We are happy to arrange this service for you. Please let us know your flight information, number of passengers and the number of luggage to book this service.
Another option will be the “Nagano Snow Shuttle”. If the time meets well with your flight schedule, this will be a great option for you. Please refer to this page for the details of their service.
Otherwise, how about renting a car at the airport and driving to Hakuba? In that case, please make sure you book a 4WD car with snow tires.

For transport options from Tokyo to Hakuba, please refer to this page.

For transport options from Kansai are (Osaka/Nagoya) to Hakuba, please refer to this page.