Please refer to this page. We offer complementary pick up service from the Hakuba Train Station or the Happo Bus Terminal.

Yes, please send them to our office, and not the property. For details please refer to this page. Also, you can send your luggage from the lodge either by using the Yamato Transport's pickup service or by taking them to the Yamato Transport's office in Hakuba. ※Please note that the Yamato's office only takes payments [...]

The Bears Japan staff are always here to help you. Please let us know when you need help. <Hospital> Shintani clinic Kurita clinic Yokozawa clinic Municipal Omachi General Hospital <Pharmacy> American Drug Matsumoto Kiyoshi <Dentist> Takeda Dental Clinic Oda Dental Clinic

Please go to the Police station for lost and found. The Bears Japan staff are here to help you, so please let us know when you need help.

Yes, we offer baby beds and high chairs (portable folded type ones) free of charge on availability. Please note that no linens and beddings are provided on the baby beds, and we need to ask you to bring your own. Also we only have several of each available, so if needed, please let us know [...]

Please inquire for late check-outs. We may be able to offer you to check-out late until noon free of charge. For check-outs after noon, there is a charge of 5,000 yen, however it may not be available according to the booking situation.

Please inquire for early check-ins. We may be able to offer you to check-in early after noon free of charge. For check-ins before noon, there is a charge of 5,000 yen, however it may not be available according to the booking situation.

Check-in：15:00〜 Check-out：〜10:00 ※Operating hours are from 8:00am – 20:00pm.