• Can you pre-send luggage to the property? And can you send luggage from the property?

    Yes, please send them to our office, and not the property. For details please refer to this page. Also, you can send your luggage from the property either by using the Yamato Transport's pickup service or by taking them to the Yamato Transport's office in Hakuba. ※Please note that the Yamato's office only takes payments [...]

    Published On: 2025-06-02 | Categories: |

  • Can you get around Hakuba without a car?

    In winter, it depends on which property you are staying at, but for most of our properties, there is a bus stop for the free ski shuttles in walking distance to get to ski resorts, and you also have easy access to the restaurants, bars and cafes (for the details for each property, please check [...]

    Published On: 2023-10-26 | Categories: , |

  • Where do you go if you are injured or sick?

    Black Bear Properties staff are always here to help you. Please let us know when you need help. <Hospital> Shintani clinic Kurita clinic Yokozawa clinic Municipal Omachi General Hospital <Pharmacy> American Drug Matsumoto Kiyoshi <Dentist> Takeda Dental Clinic Oda Dental Clinic

    Published On: 2023-09-14 | Categories: , |

  • How do I check-in?

    Please refer to this page. For guests coming from overseas, in winter, we recommend you to be served with our assisted check-in offered in English/Japanese, so that we can offer you information about your stay in Hakuba. We offer complementary pick up service from the Hakuba Train Station or the Happo Bus Terminal.

    Published On: 2023-09-14 | Categories: , |

  • Can I stay at the property with my pet?

    We have some pet friendly properties; Kenman House, Bond Chalet (limited to green season), Hanna's House, Bliss Cottage, Ricky House, Konayuki Cabin and Hakuba Bears Lodge Echoland (limited to green season). Please have a look at the details of each property on the property pages.

    Published On: 2023-07-20 | Categories: , |

  • Are baby beds and high chairs available at the properties?

    Yes, we offer baby beds and high chairs (portable folded type ones) free of charge on availability. Please note that no linens and beddings are provided on the baby beds, and we need to ask you to bring your own. Also we only have several of each available, so if needed, please let us know [...]

    Published On: 2023-07-20 | Categories: , |

  • Is late check-out available?

    Please inquire for late check-outs. We may be able to offer you to check-out late until noon free of charge. For check-outs after noon, there is a charge of 5,000 yen, however it may not be available according to the booking situation.

    Published On: 2023-07-19 | Categories: , |

  • Is early check-in available?

    Please inquire for early check-ins. We may be able to offer you to check-in early after noon free of charge. For check-ins before noon, there is a charge of 5,000 yen, however it may not be available according to the booking situation.

    Published On: 2023-07-19 | Categories: , |

  • What time is check-in and check-out?

    Check-in：15:00〜 Check-out：〜10:00 ※Operating hours are from 8:00am – 20:00pm.

    Published On: 2023-07-19 | Categories: , |