WINTER
Transportation options depend on the property you are staying at.
Most of our properties have a bus stop within walking distance where you can catch the free ski shuttles to the resorts.
You’ll also have easy access to restaurants, bars, and cafés nearby. (For exact details, please check each property’s page—some properties are best suited for guests who have a car.)
We also provide a complimentary pick-up and drop-off service from Hakuba train station or bus terminal at check-in and check-out.
During your stay, we offer on-demand rides to supermarkets for grocery shopping.
We are also happy to help arrange taxis as long as we receive at least 24 hours’ notice. If you need one on shorter notice, please book it directly.
If you want more flexibility in winter, renting a car is also a great option.
We can arrange one for you at the property—please inquire or check our rental car service here – BEARS TRANSPORT.
Complimentary Services
Check-In & Check-Out Pick-Up Service
If you are not arriving by car, we can pick you up from:
Hakuba Train Station, or
Happo Bus Terminal
(If you need pick-up from another place in Hakuba, feel free to ask.)
To arrange this, please kindly share with us:
1. Bus or train number
2. No. of guest
3. No. of luggage
*Our staff will meet you and take you to the property.
*We also provide a free drop-off to Hakuba Train Station or Happo Bus Terminal at check-out.
Important notes:
Service is first-come, first-served.
Please book it by 12:00 pm (noon) the day before your arrival or departure.
Available only during check-in hours (15:00–20:00) and check-out hours (8:00–10:00).
Only one pick-up and one drop-off per booking.
If there are many guests or a lot of luggage, staff may need to make more than one trip.
Grocery Shopping Shuttle
For guests without a car, we offer a free ride to the supermarket.
Details:
Available daily from 15:00–20:00.
Please book the day before you want to go.
Service depends on staff and car availability—thank you for being flexible.
We can stay with you for a maximum of 1 hour.
If you need more time, we will drop you off and you can call us when you’re ready to be picked up.
SUMMER
As shuttle services do not operate in the summer, we highly recommend that guests get a rental car during their stay.