By adding the CDW, the above charges to guests will be waived.

Damages caused by mechanical failures not attributable to our company, stains on seats, or damage to interior equipment are not covered by the insurance and will be charged to the guest at cost.

The insurance coverage does not apply in the following cases:

• When the vehicle is driven by a person other than the contracted renter or authorized driver listed in the contract.
• If the vehicle is overdue past the return time.
• If you fail to report an accident.
• If you settle a claim directly with the other party without notifying us.
• Damage to vehicles or buildings owned or managed by the customer.
• Damage caused by driving off-road, such as on beaches or forest roads.
• Damage caused by fueling with the wrong type of fuel.

The Non-Operation Charge (NOC) is a fee that you are responsible for when the vehicle requires repair or cleaning due to an accident, theft, or damage.

※Please note that the charges to guests and non-operation charges are waived only in case of a breakdown.

What to Do Immediately After an Accident

1. Aid for the injured: If there is anyone injured, prioritize providing first aid (such as calling an ambulance) after ensuring your own safety.
2. Contact the police: Regardless of whether there are injuries, you must notify the police in the case of an accident (to do so, please dial 110). However, if someone is injured, note that it is important to report it to have the accident treated as a personal injury case.
3. Move any vehicles involved in the accident: If the vehicles involved in the accident are safe to operate but obstructing traffic, please move them to a safe location.
4. Record the details of the accident: Take notes of the accident scene, the extent of property damage or injuries, and if there are witnesses, collect their names and contact information. Video records from the drive recorder can also be valuable evidence.
5. Contact us: No matter how big or small the accident is, please promptly inform us and we will inform our insurance company of the situation.
6. Seek medical attention: Even if you think your injuries are minor at the scene, symptoms can appear later on. To be safe, please make sure to see a doctor.

If you notice any abnormalities or experience any issues while using the vehicle, please stop in a safe place and contact us immediately.

The following services are available free of charge (only within the Hakuba Valley area). Please note that:
・　Complimentary service is available during our operation hours (9:00-18:00). Assistance outside of these hours will incur an additional charge.
・　Response times may vary depending on your location and the situation.
・　If the situation cannot be handled using our own equipment (for example, if a tow truck, crane, or other specialized recovery vehicle is required), additional charges will apply.

No matter how much you prepare, there are times when your vehicle may suddenly get stuck. When stuck, the tires may spin in the air without gaining traction, causing the vehicle to neither move forward nor backward even if you press the accelerator. Trying to force the vehicle out by pressing the accelerator too hard can make the situation worse.

If your vehicle gets stuck in the snow and becomes undrivable, please contact us immediately.