Booking and Payment

Please give us a call (+81261850850 or +818033843442 – WhatsApp) or e-mail us. Operating hours are from 8:00am – 20:00pm.

Complimentary Pick Up & Drop Off Service

For customers that are not coming by car, we offer complementary pick up service from the Hakuba Train Station or the Happo Bus Terminal. (If you need pick up from a different place in Hakuba, please try asking us.)

Just let us know

• Which bus or train you will be taking
• The number of guests arriving at that time
• The amount of luggage you have with you
and our staff will meet you to take you to the property for check-in.

Complimentary drop-off service to the Hakuba Train Station or the Happo Bus Terminal is offered at check-out too.

However, please note that this will be offered on a first-come first-served basis and this needs to be arranged at the latest by noon (12:00pm) on the day before your arrival or departure. Also, this service is offered at check-in/check-out only during our check-in/check-out hours (15:00-20:00pm/8:00-10:00am), and it will be only one pick up/drop off per booking, plus we may have to do several runs per check-in/check-out depending on the number of guests and the amount of luggage you have.

Luggage Transfer

You can send your luggage via the “TA-Q-BIN” service in Japan. Please refer to the below for details.
http://www.global-yamato.com/en/hands-free-travel/
Please send your luggage to our office, and our staff will have them ready for you at the house on your arrival.

Additional Information Necessary On The Waybill

Please make sure you clearly write in the following information on the waybill in the “comments” area.

• Property name (Please don’t write the property name in the “Receiver’s address” area)
• Check-in date
• Guest name (Booking name）
• Number of luggage in total that you have sent to us (e.g. If you have 3 bags, please write “ 1 / 3 ” on the 1st bag, “ 2 / 3 ” on the 2nd bag, and “ 3 / 3 ” on the 3rd bag.)

Please note that without this information, your luggage maybe mixed up with luggage from other customers.

To Your Next Destination

You can also send your luggage from the property either by using the Yamato Transport’s pickup service or by taking them to the Yamato Transport’s office in Hakuba. If you do not have a car, we can offer you a ride to the office, but it needs to be booked at least 24 hours in advance. We cannot send your luggage on your behalf to your next location.

※Please note that the Yamato’s office only takes payments in cash. Also you will be required to buy a plastic cover for your bags (not required for suit cases).