Frequently asked questions about booking and payment
Please select “Rental Properties” from the menu. On this page, you can search for the best property from rate, number of guests, and location. However we are very happy to assist you directly, so please feel free to contact us anytime with what you are looking for.
We ask our guests to make payments with the following payment schedule and method.
【For winter bookings（Dec 1st – Mar 31st）】
Payments can be made by credit card or bank transfer in your local currency (the currency will be automatically selected by your home address) by a payment system provided by Flywire, or by PayPal.
Payment Schedule：
50% of the total amount is due at time of booking, and the remaining balance is due 30 days prior tp the arrival date.
【For green season bookings（April 1st – Nov 30th）】
Payment can be made by credit card only.
Payment Schedule：
Please register your credit card details at the time of booking, and 10 days prior to the arrival date, the total amount will be charged to the registered card (If your arrival date is within 10 days, we will charge you within a few days of your booking.)
Our cancellation policy varies depending on the season of your stay.
Winter season bookings (December 1 – March 31)
- Cancellations made 30 days or more prior to arrival: 100% refundable (However please note that the booking fee is non-refundable)
- Cancellations made within 29 days of arrival: Non-refundable
Green season bookings (April 1 – November 30)
- Cancellations made 10 days prior to arrival: 100% refundable (However please note that the booking fee is non-refundable)
- Cancellations made within 9 days of arrival: Non-refundable
In the event that any damage occurs to the property or its furnishings during your stay, we kindly ask that guests cover the cost of any necessary repairs or replacements.
At check-in, you will be asked to complete a credit card pre-authorisation form and provide your credit card details as a security deposit.
If any damage or accidental breakages do occur, we would greatly appreciate you letting our team know as soon as possible so we can assist. Thank you for your understanding and cooperation.
During the winter season（Dec 1st – March 31st）the minimum number of nights to stay at our properties is 3 nights, and during the green season (April 1st – Nov 30th), it is 2 nights.
Depending on the property, it may be possible to accommodate more guests than the officially listed capacity by adding an extra futon (5,500 yen per night per futon).
Please refer to each property page for details on the maximum number of guests. If you wish to add another futon, you can request either at the time of booking or through our add-on’s page here.
We offer discounts depending on the season and length of your stay.
During the winter season (December 1st – March 31st), we offer a 20% discount for stays of 14 nights or more.
During the green season (April 1st – November 30th), we offer a 10% discount for stays of 7 nights or more.
We also offer special discounts for stays of 1 month or more (excluding during the winter season), so please submit an inquiry to learn about our current rates. Discounts of up to 70% off may be available, so please don’t hesitate to reach out!